A hotel manager or hotelier is a person who holds a management occupation within a hotel, motel, or resort establishment. Management titles and duties vary by company. In some hotels the title hotel manager or hotelier may solely be referred to the General Manager of the hotel. Small hotels may have a small management team consisting of only two or three managers while larger hotels may often have a large management team consisting of various departments and divisions.
Full Service Hotel Management Structure
A typical organizational chart for a large hotel operation:
General Manager
Director of Room Operations
Front Office Manager
Front Desk Manager
Front Desk Supervisor
Rooms Coordinator
PBX Supervisor
Guest Services Manager
Concierge Supervisor
Bell Captain
Valet Captain
Executive Housekeeper
Housekeeping Manager
Laundry Supervisor
Custodial Supervisor
Director of Sales & Marketing
Senior Sales Manager
Sales Manager
Marketing Manager
Reservations Manager
Revenue Manager
Director of Food & Beverage
Restaurant Manager
Executive Chef
Room Service Manager
Bar Manager
Director of Events and Catering
Convention Services Manager
Event Manager
Catering Manager
Director of Finance
Finance Manager
Chief Engineer
Director of Human Resources
Director of Security
Information Technology Manager
Typical Qualifications for a Hotel Manager
Background and training required varies by management title and duties involved. Industry experience has proven to be an essential qualification for nearly any management occupation within the lodging industry.
Basic qualifications for a management occupation within a hotel usually consist of the following:
Industry Experience is the main factor
Education
A high school diploma is a required qualification for any management occupation.
A degree in Hospitality management studies or equivalent Business degree is often required or strongly preffered
A graduate degree may be desired for a General Manager position but is often not required with sufficient management experience and tenure.
Working Conditions
Hotel managers are generally exposed to long shifts that include late hours, weekends, and holidays due to the 24 hour operation of a hotel. The common workplace in hotels is a fast-paced environment, with high levels of interaction with guests, employees, investors, and other managers.
Upper management consisting of senior managers, department heads, and General Managers may sometimes enjoy a more desirable work schedule consisting of a more traditional business day including weekdays and days off on holidays.
In popular culture
The occupation of a hotel manager has appeared in many Hollywood films including the film Hotel Rwanda and other media outlets.
Derived from Wikipedia, the free encyclopedia
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